How can we help?

FAQ

Sizing

Are your boots true to size?

Most of our boots run true to size, so go with the size you normally wear. A few styles are the exception and we say so right on the product page so double check the description. When in doubt, email us at howdy@marfabootsco.com and we will help you out. 

Do you carry half sizes?

We carry size 5 through 11, including half sizes, aside from 5.5, 9.5 and 10.5.

What if I'm between sizes?

Size down for most styles. If you plan to wear thick socks, or just like a little more wiggle room, go with the larger size. 

Will these fit my calves?  

Our styles feature 14 to 17 inch shaft heights with calf circumferences ranging from 13.49 to 16.68 inches. Check the size guide on each product page to compare the calf circumference for your specific size against the widest part of your calf.

Care

How do I clean vegan leather? 

Wipe them with a soft damp cloth and dry them with a clean towel. A little mild soap will take out most scuffs. 

How do I clean vegan suede?

Brush dirt off with a soft brush once they are dry. Spot clean with a barely damp cloth and let them air dry away from heat. Skip the washing machine and skip the dryer. 

How should I store my boots?

Upright and out of direct sun.

Shipping

Do you offer free shipping? 

Yes, on US orders over $150. 

Can I change my address or cancel my order?

Email howdy@marfabootsco.com as soon as you can. We can usually make changes before the order ships, but once it ships we cannot. 

Who pays duties and taxes on international orders? 

You do. Duties, taxes and any customs fees are set by your country and collected at delivery, not at checkout. Amounts vary by country, and your local customs office can tell you what to expect. 

My package wasn't delivered. 

Check with your neighbors and building first, since carriers sometimes scan a package early. If it has been 48 hours and you still can't find it, email howdy@marfabootsco.com and we will help you sort it out. 

Returns

Do you offer free returns? 

You can add Redo coverage at checkout for $1.99 per pair. It covers returns and exchanges both, so the $20 return shipping fee does not come out of your refund. Your money goes back to your original payment method, and you file everything through the return portal in a few clicks. Without Redo, the $20 is deducted from your refund.

What condition do the boots need to be in? 

Undamaged, unworn, no scuffed soles, in the original packaging. Try them on carpet or another soft surface, since soles that have been on pavement cannot come back. 

Can I return a sale item? 

No, sale items are final and cannot be returned or refunded. 

Can I return a preorder?

Yes, you can return or exchange preorders. The 20 days start when the boots arrive, not when you placed the order. 

How long until I get my refund?

We process returns and credits within 5 business days of receiving them. Once processed, it usually takes another 3 to 5 for the money to show up in your account. 

My boots arrived damaged. 

Email howdy@marfabootsco.com right away with a photo and we will make it right. 

I received the wrong order. 

Email us at howdy@marfabootsco.com right away with a photo and we will make it right. 

Do you extend returns over the holidays? 

Yes. Anything bought between November 23 and December 25 has 45 days instead of 20. 

Get in touch

Have questions about your order, or a general inquiry?