Is shipping really free?
Yes! We provide free shipping within the United States. Shipping rates to outside of the United States will be calculated at checkout.
How long will it take for my order to be shipped and arrive?
Orders are typically processed and shipped within 1-3 business days (excluding holidays). Once shipped, orders typically arrive within 3-7 business days; however, shipping times vary by customer location.
Will I receive a confirmation number after I place my order?
Yes, you will receive an email with confirmation number after your order is placed and we will send you a shipping confirmation email with a tracking number when your order is shipped.
What is a pre-order item? What if I want to cancel a pre-order?
A pre-order item is an item being sold before we have it in inventory. If you would like to cancel your pre-order item, you must do so prior to receiving an email your order has shipped. To cancel a preorder item please contact us via email at firstname.lastname@example.org. A refund will be issued within 1-3 business days once the order is canceled and is usually reflected within 3-5 business days.
What size boots should I order?
Our boots run "true to size" and we recommend picking a size you would typically wear for shoes. If you’re still not quite sure, send us an email to email@example.com and we’ll try and help you decide!